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❓ Frequently Asked Questions (FAQs) | Custom Varsity Jackets

Find quick answers to the most commonly asked questions about our custom varsity jackets, delivery timelines, customization options, materials, and payment methods.

📌 General Questions

🔹 What makes your varsity jackets different from others?

We specialize in fully customized varsity jackets, built from scratch using top quality materials. Every detail from fabric selection to patchwork is crafted to match your brand, team, or school identity.

🔹 Do you offer unisex styles?

Yes! All of our jackets are available in men’s, women’s, and unisex sizing with custom fits.

🔹 Can individuals order or only teams?

We work with both. You can place single orders or bulk orders for schools, sports teams, brands, and businesses.

🚚 Delivery & Shipping FAQs

🔹 What is your standard production and delivery time?

Production usually takes 2–3 weeks after design approval. Shipping takes an additional 5–8 business days depending on your location.

🔹 Do you offer rush shipping or express services?

Yes. We offer rush production and expedited shipping for urgent orders. Contact us to confirm availability and cost.

🔹 Do you ship internationally?

Absolutely! We ship worldwide using trusted couriers like DHL, FedEx, and UPS. All shipments include a tracking number.

🔹 Will I get tracking info once my order is shipped?

Yes, you’ll receive a tracking number by email or WhatsApp once your order has been dispatched.

🎨 Customization FAQs

🔹 How much can I customize my jacket?

You can fully customize:

Body and sleeve colors
Leather, wool, cotton, or fleece materials
Ribbing, cuffs, and snap buttons
Embroidery, chenille patches, screen prints, and more
Inside labels, neck tags, and packaging

🔹 Can I add my logo or name on the jacket?

Yes! Just upload your logo, name, team slogan, or number, and we’ll design it into your jacket mockup.

🔹 What if I don’t have a design?

No problem. Our design team will create a free digital mockup based on your idea or concept.

🧵 Materials & Quality FAQs

🔹 What materials do you use in your jackets?

We offer premium materials, including:

Wool body with genuine or faux leather sleeves
Polyester fleece, cotton fleece, and satin for lighter versions
Custom knit ribbing and quilted inner linings for added comfort

🔹 Are your materials durable and long-lasting?

Yes. Our materials are carefully sourced for durability, color retention, and long wear. Each jacket goes through strict quality control before shipping.

🔹 Can I choose between real leather and faux leather?

Yes, you can choose between genuine leather, vegan leather, or PU leather, depending on your budget and preference.

💳 Payment & Order Process FAQs

🔹 What payment methods do you accept?

We accept:

PayPal
Bank transfer (Wise/IBAN)
Credit & debit cards

🔹 Do I need to pay upfront?

Yes. A 50% advance payment is required to start production. The remaining 50% is due after final inspection, before shipping.

🔹 Can I get a sample before bulk ordering?

Yes. We offer sample jackets so you can check quality before placing a larger order. Sample costs are often deducted from bulk orders.

🔹 Is my payment secure?

Absolutely. We use SSL-encrypted, third-party secure payment gateways to ensure your transaction is safe.

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